Langkawi Mangrove Tour
“Sometimes things don’t go as planned, and we understand completely! Regarding cancellations, rescheduling, and refunds due to weather conditions:
- If the weather is unsuitable but does not prompt a red flag raised at the jetty by local authorities due to strong winds, guests have the option to reschedule the tour to another available time and date at no additional cost.
- In case of a no-show or cancellation due to regular rain in Langkawi, the standard cancellation charges will apply as per the policy below:
Cancellation Policy:
- Cancellation more than 3 days before the trip date: No cancellation charge will be applied.
- Cancellation between 48 hours to 72 hours before the trip date: A 50% cancellation charge will be applied.
- Cancellation less than 24 hours before the trip date: A 100% cancellation charge will be applied.
- No-show: Full charge of the package will be applicable.
Please note: We would not refund if the guests have already commenced the tour.
Refund Processing:
- Refunds for eligible cancellations will take up to 14 working days to be processed.
- For overseas refunds, guests will bear the bank charges due to currency exchange rate.
No-Show or Red Flag Alert by Local Authority:
- If guests do not show up for the tour without prior notice or if there’s a red flag alert raised at the jetty by local authorities due to strong winds, resulting in tour cancellation, guests will be refunded in full or offered a rescheduled tour without any additional charges.
We are committed to providing flexibility and ensuring your safety and satisfaction amidst unforeseen circumstances. Please contact us for any further clarification or rescheduling due to weather concerns.”
Need help?
Contact us at {email} for questions related to refunds and returns.